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How to offer and use gift vouchers

Offer a gift voucher in a few clicks!

Why do we love these? For the purchase of gifts without headache or for last minute gifts (gift e-vouchers).


1 - Buy a gift e-voucher 

Select the amount you want to offer and simply follow the purchase procedure.

As soon as your order is confirmed (after receipt of your payment), we process your request and prepare a personalized email.
that we return to you. You then have 2 possibilities:
- you print this e-mail, you put it in an envelope and offer it directly to the person of your choice, - you forward this e-mail to the person of your choice. If you want this e-mail to appear the name of the person to whom you intend this e-voucher, you can, when creating your account, specify a name and a delivery address. Or even simpler, you give us a quick phone call to tell us all about it !

2 - Limitation

Gift vouchers are valid for one year after their date of issue.



3 - How to use my gift voucher 

Gift vouchers can only be used to buy products on the website www.sweetalpaga.com.

The gift vouchers are to be used at once (no remainder possible).

If a purchase exceeds the amount of the gift voucher, the balance may be settled with another means of payment (Paypal or bank card).

Purchases made with the use of a gift voucher are subject to the General Conditions of Sale in force on the site www.sweetalpaga.com.

 

Happy shopping !

Returns

All our products have been made with care to bring you the best possible quality.

If, however, your purchase did not meet your expectations, you can return it to us, at your expense, within 14 days of receiving your package.

Please contact us beforehand so that we can send you a return slip. This must be returned to us, duly completed, accompanied by a copy of the invoice along with the product concerned.

The returned product must be unused, unwashed and with its label. Only products returned in perfect condition for resale will be accepted.

We will then proceed to exchange or refund the product.

See our general sales conditions.

FAQ

Which countries do you ship to ?

Sweet Alpaga ships to the following countries: Metropolitan France (including Corsica), Monaco, Andorra, the countries of the European Union and Switzerland, the countries of eastern Europe, Norway, the Maghreb countries . For all other countries, please contact us.

Please note that for countries outside the European Union, you will have to pay customs duties upon delivery of your package

We entrust the shipment abroad of our products to Colissimo International.

 

What are your delivery charges ?

Shipping costs are free for France (including Corsica), Monaco and Andorra, from € 65 of order. Below 65 € of purchase, delivery costs are 5 €.

For countries in zone A (European Union and Switzerland), we apply a transport package of 12 €.

For countries in zone B (Eastern Europe, Norway, Maghreb countries), we apply a flat rate of € 15.

 

How to maintain an alpaca garment ?

The alpaca, like all wools, can be washed perfectly without being damaged. It is even recommended to wash your alpaca garment after having worn it 4 or 5 times, it will only be softer.

But beware, in order not to damage your alpaca clothing, you will have to respect several things. First of all the water temperature must be at the minimum temperature (cold or 20 ° max) for washing as for rinsing. The spin should also be very gentle (400 max).

You can machine wash, if your "delicate" program respects these conditions, otherwise it is better to wash your garment by hand. You must dry it flat, sheltered from the sun, after having previously rolled it in a terry towel to absorb the excess water.

 

How to maintain my throw or my scarf ?

Alpaca fiber is one of the most resistant of animal fibers. It is also waterproof and therefore naturally resistant to stains.

To keep the dry appearance of woven items such as throws or scarves, the best solution is dry cleaning, which at the same time destroys the mites. Under normal conditions of use, one cleaning per year is sufficient for perfect hygiene.

If you wash your throw or scarf, you should do it at a very low temperature (cold or 20 ° maximum). The fabric will however then change, it will lose its dry appearance, and will have a much more swollen appearance, like all washed items.

Textiles in Alpaca are very resistant to time. With careful maintenance they keep their appearance for years.

 

How to ask for a gift package ?

For a unique gift you can ask us for personalized packaging. We offer a gift box or a pocket, depending on the size of your purchase; possibility to slip in a card with a personalized message (please send us your text).

Do not hesitate to inform us when placing your order.

This service is offered.

Information for business owners

bandeau client professionnel 2

You are perhaps seeking to pamper your hotel guests, or you are a decorator seeking materials beautiful to the touch, or as an interior designer you might be looking to add a touch of something natural for your demanding clients who respond to fine materials and you would like to favour high end market 100% natural fibers…

Discover our decoration collection with our 100% baby alpaca throws. United, Scottish, scratched, herringbone … to match with our cushions for a cosy-chic ambience.

If you’d like information or to receive our prices for professionals please leave us a message via our contact page.

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